The wefixico Guarantee
Trusted pros. Fair prices.
Done right.
Five protections on every job — three to prevent problems, two to fix them fast if they happen.
The five protections.
Three things we do up front, so things rarely go wrong. Two things we promise if they do.
Every pro is verified before they take a single job.
We check identity, background, insurance, recent work, and fit for the job before a pro takes work through wefixico.
Quotes are benchmarked against real market prices.
We pull live pricing from comparable jobs across London. The number we quote is what other people are actually paying right now — no mark-up, no surprises.
One team. Start to finish.
Booking, scheduling, updates, and the awkward bit if something goes sideways — same team, same place. You won't be told "that's between you and the pro".
If the work isn't done properly, we'll have it put right.
You have 30 days to flag anything you're not happy with. We'll send a pro back to finish or redo the work at no extra cost.
If something gets damaged, you're covered.
Every wefixico pro carries public liability insurance. If there's accidental damage, we open the claim with their insurer for you — so you never chase anyone yourself.
If something goes wrong.
Three steps, mostly handled by us. You won't be passed around.
Tell us.
Get in touch within 30 days of the job — message us in the chat, or email support@wefixico.com.
We look into it.
We talk to your pro and review the photos, the quote, and the chat history. Both sides are heard.
We sort it.
If the work needs redoing, we send a pro back. If property's damaged, we coordinate with the pro's insurer. You get one point of contact: us.
Common questions.
The things most people ask before they hire.
- Does this cost me anything?
- No. It's free with every job. No excess, no claim fee.
- What if my pro damages something?
- We'll open the claim with their insurer for you and stay on the case until it's resolved. Every wefixico pro must carry public liability insurance.
- Can I get a refund?
- This isn't a money-back guarantee — but we will have the work redone at no extra cost if it wasn't done properly. If a job genuinely wasn't started or wasn't delivered, that's a different conversation and we'll always do the right thing.
- What's the time limit?
- 30 days from the day the job was completed. Get in touch as soon as you spot something — the sooner we know, the faster we move.
- Who decides if my claim qualifies?
- We do — but we always speak to both sides first. Fairness to the pro matters too: that's how we keep good ones on the platform.
FAQs
Questions about the guarantee.
What is wefixico?
wefixico is a London property-care service that matches customers with verified pros and supports jobs from quote to aftercare.
Who is this for?
Domestic and commercial customers who want clear accountability when booking property work in London.
What problem does this page solve?
It explains what support exists if a job is not done properly or accidental damage needs coordinating.
Where is this available?
For wefixico jobs booked in London, within the guarantee terms and the 30-day reporting window.
How does it work?
Tell wefixico about the issue, we review the job details, then arrange the right next step.
What does it cost from?
The guarantee is included with every wefixico job; it is not sold as a separate paid product.
What proof or guarantee supports it?
The page sets out five protections, including verified pros, end-to-end support, and work put right if needed.
What should the user do next?
Read the protections before booking, or contact wefixico within 30 days if there is a job issue.
Ready when you are.
Get a fixed-price quote in under 2 minutes — and know every job's backed by us.
Got a problem? Get in touch or email support@wefixico.com.